Become a Host

Guest Terms and Conditions

1. Introduction

a) World Skies Holidays guest terms and conditions apply to all our services made available online via our websites.

b) By using our website and completing a reservation, you acknowledge, understand and agree to the terms and conditions set out below.

c) The content and infrastructure of these pages and the online accommodation service provided here and through the website are owned, operated and provided by HITG GROUP PTY LTD, ABN 17165243087.

2. Our Services

a) World Skies Holidays and its affiliate partners provide an online platform through to advertise their rooms for reservation, and through which visitors to the website can make such reservations.

b) By making a reservation through World Skies Holidays, you enter into a legally binding contractual agreement with the accommodation provider.

c) When you make your reservation, World Skies Holidays acts solely as an intermediary between you and the provider, transmitting the details of your reservation to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.

d) When rendering our services, the information that we disclose is based on the information provided to us by accommodation providers.

e) As such, the accommodation providers are given access to an extranet service through which they are fully responsible for updating all rates, availability and other information which is displayed on our website.

f) Although we will use reasonable skill and care in performing our services we cannot guarantee that all the information is accurate, complete or correct, nor can we be held responsible for any misleading or false information delivered to us by our accommodation providers.

g) Each accommodation provider remains responsible at all times for the accuracy and correctness of the information, including the rates and availability, displayed on our website.

h) Our website should not be regarded as a recommendation or endorsement of the quality, service level, qualification or rating of any accommodation made available.

i) Our services are for personal and non-commercial use only.

j) It is illegal to re-sell, use, copy, download or reproduce any content, information, software, products or services available on our website for any commercial or competitive activity or purpose.

3. Pricing

a) All prices on the World Skies Holidays website are per room per day for your entire stay and are displayed including government and services taxes, unless stated differently on our website or in the confirmation email.

b) Bookings are subject to a non-refundable processing Fee of 10.2% per booking. The Processing Fee covers a range of costs, services, fees and charges in relation to your booking, including (among other things) the reasonable costs of accepting card payments. The Processing Fee will be added to the price of your booking on the check-out page .This fee shall be reviewed from time to time in order to ensure that we are giving you the lowest possible rates.

c) All specials and promotions are marked as such.

4. Privacy

a) World Skies Holidays respects your privacy. Please read our privacy policy for further information.

5. Credit Cards

a) Payment is processed from your credit/debit card or bank account to the bank account of the accommodation provider through our secure payment process

b) In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse.

c) Please check your indemnification rights of your bank for further information.

6. Cancellation Policy

a) By making a reservation with an accommodation provider, you accept and agree to the cancellation and no-show policy of that accommodation provider.

b) The general cancellation and no-show policy of each accommodation provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email.

c) We recommend that you read the cancellation, payment and no-show policy of the accommodation provider carefully prior to making your reservation.

d) Please note that certain rates or special offers may not be eligible for cancellation or change.

e) Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre)payment and cancellation policy.

f) If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein.

7. Future Correspondence

a) When you have completed your booking we will send you an email with your booking details and any other relevant information.

b) After your stay you will receive an email from requesting you to complete a guest review of your accommodation from World Skies Holidays.

c) The completed guest review can be uploaded onto the relevant property information page on our website for the purpose of informing future customers of your opinion of the service quality and quality of the accommodation.

d) This information also may be used by World Skies Holidays for marketing, promotion or improvement of our service on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by World Skies Holidays

e) We reserve the right to adjust, refuse or remove reviews at our discretion. The guest review should be regarded as a survey only and does not include any future offers, invitations or incentives.

8. Disclaimer

a) Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email.

b) However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for :-

i. Any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim.

ii. Any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as made available on our website.

iii. The services rendered or the products offered by the accommodation provider.

iv. Any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our  website.

v. for any injury, death, property damage, or other damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or attributable to the accommodation, including any cancellation, overbooking, strike, force majeure or any other event beyond our control.

c) Whether the property you stay at charges you for your room, or we are facilitating the payment of the room price, you agree and acknowledge that the property is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. World Skies Holidays is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.

9. Intellectual Property Rights

a) Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by HITG GROUP PTY LTD, ABN 17165243087.

b) HITG GROUP PTY LTD, ABN 17165243087 exclusively retains ownership of all intellectual rights, title and interest in the website.

c) Any unlawful use will constitute a material infringement of our intellectual property rights.

10. Miscellaneous

a) These terms and conditions and the provision of our services shall be governed by and construed in accordance with Australian law and any dispute arising out of these shall be settled in the Court of Law in Australia. We are a private limited liability company, incorporated under the Laws of Australia and are registered with the Australian Securities and Investments Commission - HITG GROUP PTY LTD, ACN 165 243 087, ABN 17165243087